Track My Order
📦 Order Status
Track My Order
Enter your tracking number to check the status of your shipment.
Once your order has been dispatched, you will receive a tracking number by email. Use it below or paste it directly into the carrier's website.
1Track Your Shipment
2Track Directly with Your Carrier
🟠 Japan Post / EMS
Some lightweight orders ship via Japan Post EMS or standard airmail.
Japan Post Tracking →3Understanding Your Tracking Status
| Status | What It Means |
|---|---|
| Processing | Your order is confirmed and being prepared for dispatch. |
| Shipped | Your package has been handed to the carrier. Tracking is now active. |
| In Transit | Your package is on its way. International transit typically takes 3–14 days. |
| Customs Clearance | Your package is being processed by customs in your country. This is normal. |
| Out for Delivery | Your package is with a local delivery driver and will arrive today. |
| Delivered | Your package has been delivered. Check with household members or your mailbox. |
4Tracking Not Updating?
- Allow 24–48 hours after receiving your shipping confirmation for tracking to activate
- International packages may show no updates during transit — this is completely normal
- If tracking hasn't updated in 10+ business days, contact us at info@mandorama.com
- Packages in customs clearance can take 1–7 extra days depending on your country
📧 Need Help?
Contact us at info@mandorama.com with your order number and we'll investigate promptly.
Contact Support