Shipping Information
Shipping Information
Direct from Japan to your door. Fast, tracked, and reliable.
1How We Ship
We use FedEx International Economy as our primary carrier, which provides full tracking and reliable delivery worldwide. For smaller packages we may use Japan Post EMS depending on destination and weight.
📦 Your Order Journey
✅ Order confirmed → processing begins within 1–2 business days
📦 Item packed and dispatched → tracking number sent to your email
✈️ In transit via FedEx → track anytime with your tracking number
🎉 Delivered to your door → enjoy your new figure!
2Estimated Delivery Times
| Region | FedEx Zone | Estimated Time |
|---|---|---|
| 🇺🇸 USA (West Coast) | Zone E | 3–7 business days |
| 🇺🇸 USA (Rest) | Zone F | 4–8 business days |
| 🇨🇦 Canada | Zone F | 4–8 business days |
| 🇬🇧 United Kingdom | Zone M | 4–7 business days |
| 🇩🇪🇫🇷 Europe (major) | Zone M/H | 4–8 business days |
| 🇦🇺 Australia / NZ | Zone U | 4–8 business days |
| 🇸🇬 Singapore | Zone Y | 2–5 business days |
| 🇰🇷 South Korea | Zone Z | 2–5 business days |
| 🇹🇼 Taiwan | Zone X | 2–5 business days |
| 🌍 Rest of World | Various | 5–14 business days |
⚠️ Delivery times are estimates. Customs processing may add time. Mandorama is not responsible for carrier delays.
3Shipping Rates
Shipping costs are calculated at checkout based on your order's weight and destination zone. We ship at actual cost — no markup on shipping fees.
💡 Save on Shipping
Combine multiple items in one order to maximize value. Heavier shipments (21kg+) qualify for per-kg bulk rates, making wholesale orders especially cost-effective.
4Customs & Duties
International shipments may be subject to import duties, taxes, and customs fees. These charges are the buyer's responsibility and are not included in our prices. We declare all shipments accurately and honestly.
- Customs processing times vary by country and are outside our control
- We are not liable for packages delayed or held by customs
- Packages refused or returned due to incorrect addresses will not be refunded for shipping costs
5Lost or Undelivered Packages
If your package shows as delivered but you haven't received it, or tracking has not updated in over 10 business days, contact us at info@mandorama.com.
⚠️ Verify Your Address
We are not responsible for packages lost due to incorrect address entry. Please double-check your shipping address at checkout.