Privacy policy
Privacy Policy
How Mandorama collects, uses, and protects your personal information.
This policy applies to all users of mandorama.com, including residents of the US, Canada, EU, and California.
1Contact Information
2Information We Collect
- Identity Data: Name, email address, shipping address
- Transaction Data: Order history, purchase amounts, product preferences
- Technical Data: Device type, browser, IP address, location (country)
- Interaction Data: Support messages, reviews, newsletter subscriptions
3Minors
⚠️ Age Policy
Our site is not intended for individuals under 18 years of age. If you believe your child has submitted personal information to us, contact us immediately at info@mandorama.com.
4How We Use Your Information
- Fulfill and ship your anime figure orders worldwide
- Process payments securely
- Send order confirmations and tracking updates
- Respond to customer support inquiries
- Send newsletters and product updates (with your consent)
- Improve our product catalog and website experience
- Comply with legal and tax obligations
🎯 Our Promise
We do not sell your personal information. Your data is used solely to serve your order and improve your experience with Mandorama.
5Cookies
We use cookies to remember your cart, preferences, and browsing session. You may disable cookies in your browser settings, though some features may not function correctly.
6Third-Party Services
- Shopify – ecommerce platform for secure order processing
- Google Analytics – anonymous site usage statistics
- Meta Pixel – advertising and remarketing
- FedEx – shipping and tracking services
- Stripe / PayPal – secure payment processing
7International Data Transfers
Since we operate from Japan and ship worldwide, your information may be processed in Japan or countries where our service providers operate. We ensure appropriate safeguards for all international data transfers.
8Your Rights
9California Privacy Rights (CCPA/CPRA)
| Category | Examples |
|---|---|
| Identifiers | Name, email, IP address, shipping info |
| Commercial Data | Figure orders, purchase history, preferences |
| Internet Activity | Pages visited, products browsed |
| Inferences | Anime preferences, collecting patterns |
California residents may request to know, delete, or opt-out of data sharing. Contact us at info@mandorama.com.
10Policy Updates
We may update this Privacy Policy at any time. Significant changes will be communicated by email. The latest version is always posted on this page.